

Don’t switch off the Sky Q box during the download You’ll see the message Software update in progress.Select Software Download to begin downloading the latest software.Select Software version followed by Setup.Press Home on the Sky Q remote, then select Settings followed by System info.If they don't match, you'll need to complete a software download: If they match, your box is already on the correct software and doesn't need updating. Go to How to check which Sky box you have and check the Software Version listed in the table matches the Software Version on your Sky Q box.Make a note of the Hardware Version and Software Version.Press Home on your Sky Q remote, then select Settings followed by System info.If restarting your box doesn't fix the problem, try checking your Sky Q software version.Ĭheck the software version on the Sky Q box Some features may take up to 5 minutes to return. Wait for the on-screen instructions to disappear then press Home.Plug in and switch your Sky Q box back on at the mains.Check there are no lights on the front panel of your Sky Q box and.


